Apparently Criminals Don't have Fax Machines

Transcript of a conversation I had with the bank over a credit card bill.

Bank: Your payments have been posted to another account, you need to call XXXXX to get this straightened out.
Me: OK, what is the account number so that I can explain this to this person specifically.
Bank: We can't tell you that over the phone.
Me: OK, can you send it to me in an e-mail?
Bank: No we don't have statements in electronic form. We can fax it to you.
Me: Um... OK
Bank: What is your fax number?
Me: XXX-XXX-XXXX
Bank: OK we'll fax it to you in 24-48 hours.

So, you can't verbally tell me the account number over the phone but you can fax it to me (over the phone lines) to a number that I just gave you? So, aren't you really just telling it to me over the phone in a different format? I guess criminals don't have fax machines. Stupid criminals.